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SHIPPING

SHIPPING METHODS

Your order will be shipped via UPS or freight carrier, depending on size, weight, and facility location. We will determine the most efficient shipping method of each order.

 

SHIPPING TIMES

With our warehouse centrally located in Jension, MI we are able to offer quick delivery to anywhere in the country. Typically orders are in transit 2-3 day with a maximum of 5 business days for certain locations.

 

RECEIVING

We strive to ship your orders in perfect condition. However, due to circumstances beyond our control, damages and shortages may occur. We will make every effort to provide a timely solution to all shipping issues. If your order is short, note that clearly on the packing list. Then call Robert Allen Support at 616-797-9760 within 48 hours to report the shortage.

 

PROTECT YOURSELF AGAINST LOSS

Always take these important steps before accepting any shipment.

1. Count your shipment carefully. Is everything there that should be?

2. Inspect every box in your shipment for visible damage.

3. Note any shortages or damages legibly on the delivery receipt before you sign.

 

Remember to never let a driver pressure you into signing before you count and inspect your shipment. If you sign a “subject to count” or “received in good condition” receipt without noting any shortages or damage, you will have no grounds for a claim should you discover missing or damaged items.

 

DAMAGED-IN-SHIPPING ITEMS

Please follow these receiving guidelines.

If there is damage, note it clearly on the delivery receipt before you sign. Be specific: e.g. “2 cartons crushed,” “1 carton torn,” “2 cartons water damage.”

Refuse to accept delivery of non-salable damaged items. If this leaves you short on stock, reorder by calling the Customer Service at 616-797-9760.

If you discover concealed damages after accepting delivery, call the Customer Service at 616-797-9760 within 48 hours of receipt. Keep the box, packing materials, and damaged items to help in the claims process. We will contact the carrier. When we see the damaged items (photo or return), we will issue you a credit.

 

MISSING ITEMS

If your order is short, note that clearly on the packing list. Then call Robert Allen Customer Service

 At 616-797-9760 within 48 hours to report the shortage.

 

RETURNS AND CREDITS

RETURNS

Merchandise returned with our permission is shipped at sender’s expense. A 15% restocking fee will be charged on the items net price. The item must be received in new condition.

No credit will be given on any merchandise that has been discontinued from our inventory.

 

PROCEDURES

If you need to return anything, take these three steps:

1. Contact Robert Allen Customer Service at 616-797-9760 to get a Return Authorization Number.

2. Prominently display the RA# on at least two sides of the return shipping container. We will refuse any returns without RA #, and return it to the sender at the sender’s expense.

3. Ship the return to:

Robert Allen Home & Garden

2385 Wilshire Dr., Suite B-1

Jenison, MI 49428

ATTN: Returns

 

CREDITS

We mail all credit memoranda to the billing address.

Credits are void after 12 Months time.

Credits can only be exchanged for Robert Allen Product.